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// Client Feedback

What Our Clients Say

Honest reflections from organisations we've worked with.

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// Reviews

Client Testimonials

We engaged knovatemy for a business model review after several quarters of stagnating margins. What surprised me was how quickly they understood the nuances of our revenue streams. The final report wasn't a deck of generalities — it was a clear map of where we were losing value and how to restructure around it. We've already started implementing two of the key changes.

CL
Catherine Lo CFO, Retail — Tsim Sha Tsui
January 27, 2026

The vendor review was thorough and practical. They found overlapping contracts we hadn't noticed and identified two suppliers where we were significantly above market rates. The prioritised action list made it easy for our procurement team to know exactly where to start. One small wish — the initial diagnostic phase could have moved a bit faster.

MH
Marcus Ho Operations Director, Logistics — Kwun Tong
February 3, 2026

Our team had grown from 30 to 90 people in two years and communication was breaking down everywhere. The audit from knovatemy pinpointed exactly where messages were getting lost and why. Their recommendations were sensible — not just "use this new tool" but actual structural changes to how we share information across departments.

JC
Jennifer Chan CEO, Tech Firm — Central
February 10, 2026

I appreciated that they didn't oversell. The scope was clear from the outset, the fee was fixed, and there was no pressure to add on further engagements at the end. The consultant assigned to us clearly knew the material and was available whenever we needed to talk something through.

PT
Patrick Tsoi Managing Director, Professional Services — Wan Chai
January 19, 2026

Good work overall. The vendor review helped us renegotiate two large contracts and consolidate a third. The savings were meaningful — more than the engagement fee within the first quarter. I'd give a full five stars if the follow-up session had been scheduled sooner after delivery.

SW
Samantha Wong Head of Procurement, F&B — Sheung Wan
February 14, 2026

We brought knovatemy in for the communication audit and ended up also doing the business model redesign. Both engagements were handled with the same care and rigour. They're not flashy — they're thorough, and that's what we needed. The reports have become reference documents for our leadership meetings.

RK
Raymond Kwok Founder, Fintech — Quarry Bay
January 31, 2026
// Case Studies

Selected Engagement Stories

Case Study 01 — Business Model Redesign

Challenge

A mid-sized retail company in Tsim Sha Tsui was seeing margins decline year over year. Their model, built for a pre-online era, relied heavily on physical foot traffic and wholesale partnerships that were no longer performing.

Solution

knovatemy ran a six-week engagement including three leadership workshops. We mapped the full value chain, identified underperforming channels, and modelled three alternative revenue configurations using current market data.

Results

The client adopted a hybrid model that shifted 35% of revenue to direct-to-consumer channels. Within six months, margins had improved by 12% and customer acquisition costs dropped by 18%.

Case Study 02 — Internal Communication Audit

Challenge

A technology firm in Central had tripled its headcount in 24 months. Teams were using six different messaging platforms, and leadership decisions were routinely reaching department heads days late — or not at all.

Solution

We conducted 28 stakeholder interviews, deployed an anonymous communication satisfaction survey, and mapped information flows across all departments. The four-week audit produced a report with 14 specific recommendations.

Results

After implementing the top five recommendations, the firm reduced internal tool usage from six platforms to two, and leadership communication latency dropped from days to under four hours. Staff survey satisfaction scores rose by 22 points.

Case Study 03 — Vendor and Supplier Review

Challenge

An F&B group operating across Sheung Wan and Causeway Bay had 40+ supplier relationships accumulated over eight years. Costs were rising, and the team suspected they were overpaying for several key inputs but lacked the data to confirm it.

Solution

Our three-week review benchmarked 22 supplier contracts against market alternatives, assessed dependency risk for the top 10, and developed renegotiation strategies for the five highest-cost relationships.

Results

The client renegotiated three contracts for a combined annual saving of HK$86,000 and consolidated two redundant suppliers. The entire cost of the engagement was recovered within the first quarter.

// Track Record

By the Numbers

120+
Engagements
4.7
Average Rating
94%
Satisfaction Rate
38%
Return Clients
// Contact

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Address 18/F, Tower 535, 535 Jaffe Road,
Causeway Bay, Hong Kong
Working Hours Mon–Fri: 9:00 AM – 6:30 PM
Sat: 10:00 AM – 1:00 PM
// Your Turn

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We'd be glad to hear about your situation and discuss whether one of our engagements might be a good fit.

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