Privacy Policy

1. Introduction

knovatemy ("we", "us", "our") is committed to protecting the privacy of individuals who interact with our services. This Privacy Policy explains how we collect, use, store, and disclose personal data in connection with our business consulting services. It applies to all data collected through our website, forms, email correspondence, and in-person engagements.

If you have any questions regarding this policy, please contact us at [email protected] or at our office: 18/F, Tower 535, 535 Jaffe Road, Causeway Bay, Hong Kong.

2. Data We Collect

We may collect the following categories of personal data: your name, email address, phone number, company name and role, message content submitted through our contact form, and information you provide during consulting engagements. We also collect technical data such as browser type, IP address, and page visit information through analytics cookies (with your consent).

3. How We Collect Data

Personal data is collected when you submit our contact form, email us directly, engage with us for consulting services, or interact with our website. Technical data may be collected through cookies and analytics tools when you browse our site. We do not collect data from third parties about you without your knowledge.

4. Legal Basis for Processing

We process personal data on the following legal bases: your consent (for marketing communications and analytics cookies), performance of a contract (for service delivery), legitimate business interests (for improving our services and responding to enquiries), and compliance with legal obligations where applicable under Hong Kong law.

5. How We Use Your Data

We use personal data to respond to enquiries and service requests, deliver consulting engagements, communicate about engagement progress and deliverables, improve our website and services, send occasional updates about our services (only with your consent), and comply with legal and regulatory requirements.

6. Data Sharing

We do not sell personal data. We may share data with trusted service providers who assist with website hosting, email delivery, and analytics — only to the extent necessary. Any third-party service provider is bound by data protection obligations. We may also disclose data where required by law or to protect our legal rights.

7. Data Retention

We retain personal data for as long as necessary to fulfil the purpose for which it was collected. Contact form submissions are retained for up to 24 months. Engagement-related data is retained for up to 7 years in line with regulatory requirements. Analytics data is retained for up to 14 months. You may request earlier deletion at any time.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data. This includes encrypted data transmission (SSL/TLS), access controls limiting data to authorised personnel, secure server infrastructure, and regular review of security practices. While we take reasonable steps to safeguard your data, no method of transmission or storage is completely secure.

9. Cookies

Our website uses cookies to improve functionality and analyse usage patterns. Essential cookies are required for the site to function. Analytics and marketing cookies are used only with your consent. For full details, please refer to our Cookie Policy.

10. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance (PDPO), you have the right to request access to your personal data held by us, request correction of inaccurate or incomplete data, request deletion of your data (subject to legal retention requirements), withdraw consent for marketing communications at any time, and lodge a complaint with the Office of the Privacy Commissioner for Personal Data (PCPD) if you believe your rights have been infringed.

To exercise any of these rights, please contact us at [email protected].

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies.

12. Children's Privacy

Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

14. Contact Us

For any questions or concerns about this Privacy Policy or your personal data, please contact:

knovatemy
18/F, Tower 535, 535 Jaffe Road, Causeway Bay, Hong Kong
Email: [email protected]
Phone: +852 2785 4139